Hey Arthur,
Yeah, both of these platforms have pros and cons, definitely. WPEngine is still a solid platform, but I did run into problems with their support. It looks like they hired a few very junior people and just threw them in the deep end.
That being said, it might have been a few isolated incidents, who knows.
I’m running my site on Kinsta right now – they’re pretty solid as well.
Cheers,
Eugen.

And that’s exactly what I get.
But there are some major drawbacks.

The support, while quick to respond, has been a disappointment. I migrated three sites to wpxhosting and had to change the SSL certificates on them.

That opened a can of worms the website not displaying properly, images not showing, broken links, email DNS not working properly. going back and forth fixing one thing while breaking another.

There doesn’t seem to be any sort of quality check people go through once they make a change. They focus on quick fixes that break other things in the process.

I’ve been trying to get this SSL situation fixed for two weeks now, and it finally got fixed.
Then there was an issue with an uploaded image not displaying, they made a change, now my images are not displaying and lost their metadata.

Though WPEngine is slower and their support slower, I do feel everything worked together really well. SSL was a breeze to setup in cloudflare and had almost no problems.

That being said, I’m still sticking with wpxhosting (Traffic Planet) and seeing how things go. I like that my site is around 1second faster than on wpengine and that the support is fast.

Yeah, I’m not using TPH any longer. I had a problem with their support – basically, the site went down and I couldn’t get a hold of them for quite a while. I just needed to restart, but yeah – on these kinds of issues, you do need support to be quick and respond – which they didn’t (at least in my case). Why are you moving off Websynthesis?